m11bet Privacy Policy
This page describes what we collect when you use m11bet and how we keep that data protected. We take your privacy seriously and are transparent about how your personal information is handled, stored, and used across our platform.
When you create an m11bet account, deposit funds, or place wagers, we collect information necessary to verify your identity, process your transactions, and comply with financial regulations. We collect your name, date of birth, residential address, phone number, and government-issued ID during account creation and KYC verification. We also collect information about your betting activity, account balance, and withdrawal history. This data is encrypted and stored securely on our servers.
We do not sell your personal data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, and others) to complete your deposits and withdrawals, and with our compliance team to prevent fraud and meet legal obligations. Our servers may be located outside your jurisdiction, but all data transfers are encrypted. This policy explains your rights regarding your data and how you can contact us if you have questions or concerns.
What Data We Collect on m11bet
We at m11bet collect several categories of information when you use our platform. Account information includes your full name, date of birth, email address, phone number, and residential address. We collect this during registration and verify it through KYC documentation (government ID, utility bill, or other address proof). We use this information to confirm your identity and prevent fraud.
Payment information includes details about your deposits and withdrawals—which payment method you used, the amount, the date, and the status. We do not store your full banking details or credit card numbers. Payment processors handle sensitive financial information directly. We retain payment records for compliance and dispute resolution.
Betting and gaming activity includes information about wagers you place, games you play, your account balance, and your betting history. We track this to settle wagers accurately, calculate bonuses, and monitor for suspicious patterns. Your betting data is private and visible only to you and our compliance team.
Device and usage information includes your device type (Android, iOS, desktop), browser type, IP address, and general location (country or region level, not precise GPS). We use this to detect fraud, prevent multiple accounts, and understand how players use m11bet across different devices. We also collect information about which pages you visit, how long you stay, and which games you play.
We collect cookies and similar tracking technologies when you visit m11bet. Cookies help us maintain your login session, remember your preferences, and analyze platform usage. You can manage cookie settings in your browser. Some cookies are essential for m11bet to function; others are optional and used for analytics.
How We Use Your Data on m11bet
We use your personal data for several purposes. Account verification is the primary use—we verify your identity through KYC to comply with financial regulations and prevent fraud. We use your name, date of birth, and ID to confirm you are who you claim to be and that you're not on any sanctions lists or fraud databases.
Transaction processing is another key use. We share your payment information with DANA, e-wallet, mobile banking, local payment, online payment, and your bank (e-wallet, mobile banking, local payment, online payment) to process your deposits and withdrawals. These payment processors use your data only to complete the transaction and comply with their own regulatory obligations.
Fraud prevention and account security use your data to detect suspicious activity. We monitor for patterns like multiple accounts from the same person, rapid wagers from different locations, or unusual withdrawal requests. If we detect suspicious activity, we may freeze your account and request additional verification. This protects your funds and our platform.
Compliance and legal obligations require us to retain your data for regulatory purposes. Financial regulators may request account information during investigations. We comply with legal requests and retain records as required by law. We also use your data to enforce our terms and resolve disputes.
Analytics and platform improvement use your data to understand how m11bet is used. We analyze which games are popular, which payment methods are preferred, and how players navigate the platform. This helps us improve our service, add new features, and optimize the mobile experience. We use aggregated, anonymized data for these purposes—we don't identify individual players in our analysis.
We at m11bet encrypt all data transfers and store personal information on secure servers with restricted access.
Third-Party Processors and Data Sharing on m11bet
We share your data with third parties only when necessary to provide our service or comply with law. Payment processors receive your payment information to process deposits and withdrawals. These include e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank. Each processor has its own privacy policy and security standards. We recommend reviewing their policies to understand how they handle your data.
Our compliance team uses your data to verify your identity, monitor for fraud, and meet regulatory obligations. We may share information with financial intelligence units or law enforcement if required by law. We do not share your betting data with marketing companies or data brokers.
Our servers are hosted by cloud providers that may be located outside Indonesia. Data transfers to these servers are encrypted. Our cloud providers are contractually obligated to protect your data and use it only to provide hosting services. They cannot access your data without authorization.
We may share aggregated, anonymized data with analytics partners to understand platform trends. This data cannot identify you personally. For example, we might share that "non-specific info of m11bet players in Jakarta prefer local payment deposits" but never share individual player information.
Your Rights and Data Access on m11bet
You have the right to access your personal data. You can view your account information, betting history, and payment records anytime by logging into m11bet. If you want a complete copy of all data we hold about you, contact our support team and we'll provide it in a standard format.
You have the right to correct inaccurate data. If your name, address, or other information is wrong, update it in your account settings or contact support. We'll correct the information and notify you when the update is complete.
You have the right to request deletion of your data, subject to legal and regulatory requirements. If you close your m11bet account, we retain your data for a standard period to comply with financial regulations and resolve any outstanding disputes. After that period, we delete or anonymize your data. Some data may be retained longer if required by law.
You have the right to object to certain uses of your data. For example, you can opt out of marketing emails or disable non-essential cookies. You can manage these preferences in your account settings. Opting out of analytics cookies does not affect your ability to use m11bet.
Data Security and Encryption on m11bet
We at m11bet use industry-standard encryption to protect your data. All connections between your device and our servers use SSL/TLS encryption. Your password is hashed using strong encryption algorithms so that even our staff cannot read it. Your payment information is encrypted and stored separately from your login credentials.
Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to personal data to authorized staff only. Our team members sign confidentiality agreements and receive training on data protection. We monitor for unauthorized access attempts and respond immediately to any security incidents.
We recommend using a strong, unique password for your m11bet account and enabling two-factor authentication for additional security. If you suspect your account has been compromised, change your password immediately and contact our support team. We can help you secure your account and investigate any unauthorized activity.
Cookies and Tracking on m11bet
We use cookies to maintain your login session, remember your preferences, and analyze how you use m11bet. Essential cookies are necessary for the platform to function—they maintain your session and prevent you from being logged out unexpectedly. Preference cookies remember your settings, such as language and notification preferences. Analytics cookies help us understand which features are popular and where players encounter issues.
You can manage cookies in your browser settings. Most browsers allow you to delete cookies, block certain cookies, or receive a warning before a cookie is stored. If you disable essential cookies, m11bet may not function properly. You can disable analytics and preference cookies without affecting core functionality.
We also use similar tracking technologies like pixels and local storage. These work similarly to cookies and can be managed through your browser settings. Third-party analytics services may also place cookies on your device to help us understand platform usage.
Contact and Data Protection on m11bet
If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team. You can reach us via live chat, email, or in-app messaging. Our team can explain how your data is used, provide copies of your information, or help you update your preferences.
We at m11bet are committed to protecting your privacy and complying with applicable data protection laws. Our privacy practices are designed to be transparent and fair. If you believe we've mishandled your data or violated your privacy rights, contact us immediately. We take all privacy concerns seriously and investigate thoroughly.
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes by email or through a prominent notice on m11bet. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy. Whether you're in Jakarta, Surabaya, Bandung, or Medan, the same privacy protections apply to all m11bet account holders.